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About Us

 

Your Questions Answered!

We have taken some of the most frequently asked questions and answered them here for you, to help you buy with total confidence.
 
Who are muddyzook.com?
muddyzook.com is the trading name of muddyzook LTD, started by a group of offroad enthusiasts with over 30 years experience in the engineering and motor trades. With the aim to bring you cost effective and simple to use modifications for your off roader.
 
The Store
The store lets you see exactly what we have in stock at any time, and for you to be able to find out how much the postage and packing is going to be.
We constantly monitor the store throughout the day and under normal circumstances your order will be dispatched within 3 working days. However if you require your product in a hurry please contact us via email before placing your order, as we maybe able to offer alternative shipping for your order.
If you are local to us in the Wolverhampton or Birmingham area we maybe able to offer collection of your order, please contact us via email before placing your order if this is the case.

 

I have seen some of your items on EBAY but they are more expensive than in your on-line shop why is this?

Its simple EBAY charge us around 10% for making a sale through them! To maintain the lowest costs we can for customers, we have chosen not to apply an across the board increase in prices to cover this cost but to only include it in sales made that incur these charges.

 

You have the item I want in stock on your EBAY sales but not on your web shop what happens about the price?

Again simple, if you email us at shop@muddyzook.co.uk we will remove the item from the EBAY listing and list the item through the shop at the lower price.

 

Why can I only pay via PayPal?

The simple answer is it's convenient for us to run our business this way. It also allows you to have complete confidence that your payment details are safe and secure.

 

Why can't I call you on the phone?

This is a part time venture for us, and as such we all have other commitments during the day. But if you would like to speak to someone, please feel free to drop us an email with you number on asking for a call back and the best time for us to call, and we will do just that!

 

Returns Policy

Should you have an issue with a product you have purchased from us simply return it to us with 14 days and we will refund your money, less the cost of the outbound postage. But please email us before you send the item back as we may be able to help.

 

I want a thingy making, can you do it?

We can make no promises, but are willing to talk to you about your one-off design and manufacture components should you wish.

 

 

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