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Terms and Conditions

Terms & Conditions

Product Usage All muddyzook products are designed and tested for off road use only. All our products are considered non standard fitments and are therefore supplied, fitted and used entirely at the vehicle owner/driver's responsibility.

Prices All prices are subject to VAT at 20% unless (A) you are a company in an EU country and can provide a valid VAT registration number. (not including the Channel Islands or the Canary Islands) or (B) you are not in an EU country. If you are not in an EU country you will be responsible for any import duties and charges. We cannot provide invoices with incorrect prices so as to mislead authorities into undercharging any taxes due. All prices exclude Shipping & Handling. Please retain your receipt as it may be needed to make a return or warranty claim.

Payment We accept payments by PayPal (much preferred), Postal Orders, Cash (if collecting your order), Cheques, and Bank Transfers. If you are not paying by PayPal a Payment Form will be generated at the checkout detailing all other payment methods. NOTE Payment by PayPal eCheques takes around 10 days to clear, your goods will not be dispatched until we have received notification of cleared payment. 

Shipping & Handling Where possible we will re-use packaging to cut down on waste, all orders will be dispatched within 2 business days. Orders for items under 1.5kg placed and paid for before 15:00 will be dispatched the same day. Orders for items over 1.5kg placed and paid for before 18:00 will be despatched the next working day. Please see below the services used and estimated times for delivery. muddyzook.com cannot be held responsible for delays caused by the 3rd party  

Products Under 1.5Kg - 1st Class post (1-2 Days Mon-Sat)

Products Over 1.5Kg - A carrier service will be used (3-7 Days Mon-Fri)

If you require something urgently, please contact us with your needs and we will see what can be arranged.

If you live outside the UK please contact us at shop@muddyzook.co.uk to get a cost for postage.

If you are in or around the West Midlands area it may be possible for you to collect your order from us, please contact us before placing your order if you would like to find out more.

Returns We will accept returns if the product is returned as new, within 14 days. muddyzook.com will then refund the purchase price in full (if in perfect condition) less the outgoing postage charge. Please contact us to obtain an RMA number before returning goods to us, this will allow your return to be handled as quickly as possible.

 

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